Payment Options
Call (505) 738-4100
Duke City Virtual Care currently accepts most Insurances with a standard Primary Care co-pay and Self-Pay patients.
What insurances do you take?
We take all insurances:
AARP
Aetna
All Centennial Care
Blue Cross Blue Shield – BCBS
Champ VA
Cigna
EBSO, Inc
Government Employees Health Association (GEHA)
Health Scope
Humana
Kaiser Permanente
Mail handlers
Medicare
Molina
Multiplan
NM Medicaid
NM Health Connections
PHCS
Presbyterian
Tricare
True Health
United Health Care
Self-Pay Patients
No insurance · High Deductible · Out-of-Network Insurance
The self-pay option is available for the following patients:
- No insurance
- High Deductible Health Plans
- Out-of-Network Insurance
Initial payments are due at the time of registration. Please be aware that we will not be able to file a claim for the Out-of-Network patients who elect to choose the self-pay option. You will have to file a claim directly with your health insurance for reimbursement.
Other Financial Information
Financial Policy:
The patient and/or guarantor are ultimately responsible for all charges associated with your visit regardless of insurance coverage. All balances from previous visit(s) are due and payable prior to any new visits. If your health insurance policy contains a deductible, we will require a preauthorized hold on a major credit card for future balances. We will verify your insurance benefits to the best of our ability, however, there may be additional balances due after your health insurance processes your claim according to your benefits. In the event that we cannot verify your health insurance benefits, we will expect payment in full at the time of service.
Credit Card Hold
Duke City Virtual Care requires that patients provide a credit card to hold on file. We do not store any data and the data will be stored by First Data, one of the largest data storage and security firms in the U.S. We will not charge your card without first notifying you with a statement after your claim has been submitted to, and paid by, your insurance provider. Upon receipt of the statement you will have 2 weeks to contact Duke City Primary Care to pay via your preferred method (cash, check, credit card). In the event that you do not contact us, the credit card on file will be charged up to $250 for payment of the balance due.
Third Party Charges
Our charges do not include outpatient labs, imaging studies, DME, and other diagnostic services not performed or provided by Duke City Virtual Care. You may receive bills from third party companies for these services. The patient and/or guarantor are responsible for third party charges.
Billing Terms
Payment is due upon receipt of your statement. Balances will be considered past due if no payment is received within 30 days of the statement issue date. All past due amounts may be subject to a monthly late fee. All balances that are not paid within 90 days will be referred to a collection agency. Payment arrangements are available. Payments can be made by using the Pay My Bill button above. If payment is made by check and the check is returned by your bank for any reason, a $25 returned check fee will be added to your account.